FAQ
How about your after-sale services?
We offer 24-hour online services. So, whenever you contact us, we're able to respond the first time. Besides, if necessary, we can send technicians and engineers to your country for help. Also, we attach the manual with the machine and send the video guidance to you.
How long can I receive the machine after I transfer money?
Generally speaking, there are two situations. If the stock is available, after receiving your full payment, we'll arrange the delivery as soon as possible, within 5-7 days. If there is no stock, firstly, you pay 50% advance payment and then start the machine. After the machine is manufactured, the 50% balance will be paid. Then, we'll arrange the delivery as…
What kind of payment method do you offer?
We have various payment methods available. Generally speaking, Trade Assurance, T/T, Western Union, Money Gram, L/C, Pay Pal, Cash, etc. If any other payment methods, we can discuss to finalize the payment method.
How can you pack machines during the shipment to protect them from damages?
Before shipment, we will load machines into the proper container. And before this, we pack machines into wooden cases. The purpose is to prevent the machine from getting damp and mildew, and avoid damage to the machine caused by the impact of wind and waves during the shipping process.
Can I be your distributor in a certain area?
Of course, you can. Also, we offer competitive prices to wholesalers, distributors, sales agents to support their local businesses. We greatly welcome distributors to boost our businesses and expand our cooperation relationship.
Successful Cases
6BHX-28000 combined peanut sheller for Brazil large-scale processing
In January 2026, our Brazilian customer ordered one set of 6BHX-28000 combined peanut sheller from Taizy. It has a capacity of ≥6000 kg/h and a cleaning rate of ≥99%, which…
Morocco tender project: 74 sets of 9FQ hammer mills & 4 sets of pelletizers
This Moroccan client, acting as the procurement entity for a local government/institutional tender project, required bulk purchases of 9FQ hammer mills and feed pelletizers for centralized deployment and long-term operation.…
Tanzanian client buys silage baler machine & straw chopper
Good news! We successfully exported one 9YDB-70 silage baler machine and straw chopper to Tanzania, helping our customer crush and bale the grass into round bales. This Tanzanian customer owns…